by Gazski Investigator
Investigator

Lost wifi calling after updating to android 7

Why have I lost wifi calling on galaxy s7 edge after android 7 update, there is also no option to switch on any more?

1 SOLUTION

Accepted Solutions
by Gazski Investigator
Investigator
Solution

Re: Lost wifi calling after updating to android 7

Found the solution, you have to click on your phone app as if making a call then press the 3 dots in top right hand corner, go into settings then scroll to the bottom where you will find the option to turn on wifi calling. Hope this helps all with this issue.

7 REPLIES 7
by
EE Employee

Re: Lost wifi calling after updating to android 7

Hi @Gazki and welcome to the Community.

 

We have had a few reports of missing this feature after update most were resolved by popping the phone into safe mode and back out.

 

Please see below.

 

How to turn on and use safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the Samsung Galaxy S7 edge screen.
  3. When "SAMSUNG" appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart.

Let me know if that helps,

 

Lee

by Gazski Investigator
Investigator

Re: Lost wifi calling after updating to android 7

Hi Lee, nope that did nothing, still no wifi calling and still can not find anywhere to turn it on

by Gazski Investigator
Investigator
Solution

Re: Lost wifi calling after updating to android 7

Found the solution, you have to click on your phone app as if making a call then press the 3 dots in top right hand corner, go into settings then scroll to the bottom where you will find the option to turn on wifi calling. Hope this helps all with this issue.

by
EE Employee

Re: Lost wifi calling after updating to android 7

That's great news @Gazski

 

Thanks for popping back to let us know - this will certainly help other users who have done the update!

 

Thanks - Karen. Smiley Happy

by
EE Employee

Re: Lost wifi calling after updating to android 7

Hi @Gazski

 

S&Dspot_prize_alert (1).png

 

As a thank you for sharing your solution, which will be a great help to other users - I would love to treat you to dinner on us!

I have sent you a Private Message to get some details from you and I will get you a voucher sent out!

Hope to see you around in future.

Thanks - Karen

 

Smiley Very Happy

by kategrew
New Member

Re: Lost wifi calling after updating to android 7

Hi , i too have lost wifi calling after updaing to Android 7, however in my case the handset has the wifi calling switched on, but i'm just not getting it.   The symbol doesn't show and i cannot make calls (i have no phone signal in most of my home).  I have tried putting the phone into safe mode, but without success.  Any help appreciated.  Kate

by
EE Employee

Re: Lost wifi calling after updating to android 7

Hi @kategrew and welcome to the community.

 

I would recommend backing up your phone and performing a master reset.

 

Just to make sure there has been no issues with the software update.

 

Let me know how you get on.

 

Many thanks,

 

Lee

 

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