by AliB Investigator
Investigator

Lookout say my phone is root accessed,are they scaring me into taking premium?

I contacated EE chat who asked if my phone had been jail broken which apparently allows you to download apps at no cost. This access had happened overnight according to Lookout. EE chat referred me to Sony who couldn't do anything although advised that my warranty could be broken. has anyone else experienced this or know how/where to get it sorted? 

10 REPLIES 10
by Grand Master
Grand Master

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

HI, @AliB

 

Where did you buy your handset. 

 

It also depends on the apps you have installed as it maybe a false positive. 

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by AliB Investigator
Investigator

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

I bought it in EE Braehead Glasgow, don't have many apps on it as I'm a basic user. 

by AliB Investigator
Investigator

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

What's a false positive?

by
EE Employee

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Hi @AliB and welcome to the community.

 

Can I get you to follow the below steps:

  • Dial *#*#737842#*# 
  • Click Service info
  • Click configuration
  • What is displayed under boot loader unlocked.

Many thanks,

 

Lee

by AliB Investigator
Investigator

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Lee

WhenI put in the digits it came up "connection problem or invalid MMI code"

by
EE Employee

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Hi @AliB

 

Please try the below now 🙂

  • Dial *#*#7378423#*#*
  • Click Service info
  • Click configuration
  • What is displayed under boot loader unlocked.

Many thanks,

 

Lee

by AliB Investigator
Investigator

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Thanks Lee, it states:

bootloader unlock allowed :No

by
EE Employee

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Hi @AliB

 

That confirms it definitely is not rooted.

 

As @Northerner has mentioned lookout must be showing as a false positive.

 

Many thanks,

 

Lee

by AliB Investigator
Investigator

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

Many thanks to Lee and all for your help, it's very much appreciated 🙂

by
EE Employee

Re: Lookout say my phone is root accessed,are they scaring me into taking premiu

No problems @AliB

 

If you need any more help, please let me know.

 

Many thanks,

 

Lee

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