15-08-2018 10:23 AM
Good morning @Emilyk76, I hope you are well.
Are you trying to log in here? - https://ee.co.uk/business/small/help/products-and-services/log-in-to-your-broadband-account/
You mention you can't access your mobile account. If you have broadband I think you'll need to login to the link above, rather than My EE for your mobile data plan.
If this hasn't helped please reply and I'll try to help further.
I hope this is sorted soon, enjoy your day
15-08-2018 11:33 AM - edited 15-08-2018 11:34 AM
Welcome to the community.
Have you tried clearing your cache and cookies, then logging in again?
Are you able to log in to your account on a web browser?
Hope to hear back from you soon.
15-08-2018 03:19 PM
Do not login according to the link given by @Andrewworr. That's how it used to be but no longer is. BB a/c's are now managed under MyEE as well as mobiles.