by Emilyk76

Logging into my phone account

Since I've signed upto ee broadband I can't access my mobile account even though it says I'm logged in

by Andrewworr Established Contributor
Established Contributor

Re: Logging into my phone account

Good morning @Emilyk76, I hope you are well.


Are you trying to log in here? -


You mention you can't access your mobile account. If you have broadband I think you'll need to login to the link above, rather than My EE for your mobile data plan.


If this hasn't helped please reply and I'll try to help further.


I hope this is sorted soon, enjoy your day



by Emilyk76

Re: Logging into my phone account


That didn't work. Still comes up with this page as it has done for a month. Screenshot_2018-08-15-10-25-19.png


EE Community Support Team

Re: Logging into my phone account

Hi @Emilyk76.


Welcome to the community.


Have you tried clearing your cache and cookies, then logging in again?


Are you able to log in to your account on a web browser?


Hope to hear back from you soon.



by Grand Master
Grand Master

Re: Logging into my phone account

Do not login according to the link given by @Andrewworr. That's how it used to be but no longer is. BB a/c's are now managed under MyEE as well as mobiles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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