by ncgallagher Investigator
Investigator

Latest app for android

Current app will not work but when I try to download the new app it says "not compatible". Any ideas?

7 REPLIES 7
by Grand Master
Grand Master

Re: Latest app for android

Hi, 

 

If you are trying to download onto a tablet it won't work. If you are using a phone then which one and which rom are you using. 

 

Thanks 




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by ncgallagher Investigator
Investigator

Re: Latest app for android

Thanks - it's a tablet! 

by
EE Community Support Team

Re: Latest app for android

Hi @ncgallacher

 

Thank you for coming to see us in the community 🙂

 

Can you confirm the make and model of the Tablet you are using?

 

And also the operating system version?

 

Thank you

 

Richard

 

🙂

by ncgallagher Investigator
Investigator

Re: Latest app for android

Hello Richard.  It's a Nexus 7 running Android 6.0.1

by
EE Community Support Team

Re: Latest app for android

Hi @ncgallagher

 

Thanks for getting back to me on this 🙂

 

Have you managed to check if you have the latest software update downloaded for the device?

 

Can you check that for me and see if their is an update available?

 

Thanks

 

Richard

 

🙂

by ncgallagher Investigator
Investigator

Re: Latest app for android

There is a version 7.x but since updates are installed automatically when I switch the tablet on and this hasn't happened I'm guessing my device can't accept it for some reason e.g. memory.

by
EE Community Support Team

Re: Latest app for android

Good morning @ncgallagher It could quite possibly be the case.


Certain updates will require a set amount of space to be free on the Device to do the update.

 

Plug in your Device into a power source >>> Tap Download Updates Manually >>> Tap Download and Install.

 

If there is an update available, it will give you options to install now, install later or install overnight.

 

If the latest updates are installed, you will see the following message.

 

"The latest updates have already been installed"

 

>>> Tap to install now. If you use a passcode, you will need to enter it to install the update.

 

Let me know how you get on.

 

Cheers

 

Richard

 

🙂

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