02-06-2019 10:50 PM
Hello can someone please explain this to me. I have an ee pay as you go sim card in a phone and it struggles to pick up 1 bar! But the other person in the house who is on pay monthly how ever get 3 bars of 4G! Why are EE not giving pay as you go customers the same bandwith and benefits. On Three mobile they do. The call quality is cheap on pay as u go but on pay monthly is great. Please EE sort this out you are losing customers!!
02-06-2019 11:31 PM
Do you both have the same handsets?
You understand that different manufacturers have different technical specifications, antennas, for their devices, so both will never show the same signal strength (which is only a graphic).
Also it depends on location as to your signal strength.
03-06-2019 07:25 AM
@duncanleetedds The call quality will be different as contract customers get VoLTE but PAYG customers only get calls over 3G. On PAYG only your data is over 4G. If you was turn turn off 4G on your device how many bars of 3G do you get ?
05-06-2019 05:51 PM
I'm going to hazard a guess the EE user with 3bars has a 4G800 signal, and the EE user with 1bar has 4G1800.
As others have pointed out, PAYG don't get access to VoLTE and this is needed to access 800MHz which can be better indoors where it's available.