by Jon_evans
Explorer

LG G5 fingerprint scanner

Hi all

 

Had this phone since May, no problems until now.

Fingerprint scanner doesn't work at all.

I've tried a factory reset, didn't help.

 

Is there anything you can suggest? 

4 REPLIES 4
by Profile closed
Not applicable

Re: LG G5 fingerprint scanner

Hi, Jon_evans. I own a LG G5 as well.

Did you also try the network settings reset as well?

 

My names: Rob ☺

by
EE Community Support Team

Re: LG G5 fingerprint scanner

Hi @Jon_evans,

 

Welcome to the EE Community.

 

Our technical team will be able to help you with this.

 

Are you using an EE, Orange or T-mobile plan?

 

Is it a pay as you go or pay monthly account?

 

Thanks

 

James

by Jon_evans
Explorer

Re: LG G5 fingerprint scanner

I'm with EE, and it's a contract plan, started in May 

 

And yes I've tried resetting network settings too

by
EE Community Support Team

Re: LG G5 fingerprint scanner

Hi @Jon_evans,

 

I've sent you a private message with a link to chat with customer service online.

 

Please select the technical option when prompted.

 

Let us know how you get on.

 

Thanks Smiley Happy

 

James

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