by Johnboy54 Investigator
Investigator

LG G4 individual caller ringtone gone but not forgotten

Hi to all.

Had/Have an LG G4 from EE. I could set individual caller ringtones from my own music.

Couple of months ago contract was up and got an LG K8.

Not happy with K8 so changed back to my G4.

Now the ringtone option has gone.

Google said to go to Caller, select the pencil icon top right to edit, and there it is, the ringtone option.

No it's not.

I can edit the contact's details or add to them, but that's all.

Any ideas where the ringtone option's gone?

Many thanks,

John

1 SOLUTION

Accepted Solutions
by Johnboy54 Investigator
Investigator
Solution

Re: LG G4 individual caller ringtone gone but not forgotten

Hi Leanne.

Cracked it!

LG live chat was unavailable, so I looked through their FAQ's.

Found one that said - Hold the song you want to set as a caller ringtone and select the contact.

It worked up to that point but said I had no Contacts?

I have my Contacts on my Sim card and SD card.

I wondered if they needed to be on my phone, so I chose the callers I wanted to assign ringtones  - All apps - contacts - menu - manage contacts - import.

When I now pressed the song - set as ringtone - caller ringtone, it still said I had no contacts.

However... when I opened the contacts list and chose the ones I'd imported to my phone, all the edit options were there!

I can now set caller ringtones.

Bonus, which I forgot to mention before, I couldn't add any contacts to Favourites. Now I can. Only the ones I've imported to my phone but that's all I needed.

Don't know why I can't do it directly from the song - No Contacts - but I'm not bothered now.

Hope this helps anyone else with the same problem.

regards,

John

8 REPLIES 8
by Grand Master
Grand Master

Re: LG G4 individual caller ringtone gone but not forgotten

Hi @Johnboy54

 

Have you tried searching Google?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: LG G4 individual caller ringtone gone but not forgotten

Hello there @Johnboy54

 

Welcome to the community.

 

Can you try and follow the steps below to add this.

 

  • Go to home screen and select All Apps
  • Go to Contacts
  • Select the contact you would like to set a ringtone for
  • Select Edit and then Ringtone
  • Select the new ringtone and then Ok and Save.

Let me know how you get on 🙂

 

Leanne.

by Johnboy54 Investigator
Investigator

Re: LG G4 individual caller ringtone gone but not forgotten

Thanks Leanne, but as I said in my post, when I go into caller edit there is no ringtone option. There used to be.

John

by
EE Community Support Team

Re: LG G4 individual caller ringtone gone but not forgotten

Thanks @Johnboy54

 

Have you updated the software on the LG recently?

 

Thanks, Leanne.

by Johnboy54 Investigator
Investigator

Re: LG G4 individual caller ringtone gone but not forgotten

Hi Leanne.

I did a factory reset in March.

I checked for any software updates when the problem started and I'm up to date.

It's set for automatic updates.

Android 6. V20b-234-30.

Thanks for the reply.

John

by
EE Community Support Team

Re: LG G4 individual caller ringtone gone but not forgotten

Hi @Johnboy54

 

Thanks for confirming this for me.

 

In this case, I would suggest getting in touch with LG to see if they can suggest anything for this not showing.

 

Thanks, Leanne 🙂

 

by Johnboy54 Investigator
Investigator
Solution

Re: LG G4 individual caller ringtone gone but not forgotten

Hi Leanne.

Cracked it!

LG live chat was unavailable, so I looked through their FAQ's.

Found one that said - Hold the song you want to set as a caller ringtone and select the contact.

It worked up to that point but said I had no Contacts?

I have my Contacts on my Sim card and SD card.

I wondered if they needed to be on my phone, so I chose the callers I wanted to assign ringtones  - All apps - contacts - menu - manage contacts - import.

When I now pressed the song - set as ringtone - caller ringtone, it still said I had no contacts.

However... when I opened the contacts list and chose the ones I'd imported to my phone, all the edit options were there!

I can now set caller ringtones.

Bonus, which I forgot to mention before, I couldn't add any contacts to Favourites. Now I can. Only the ones I've imported to my phone but that's all I needed.

Don't know why I can't do it directly from the song - No Contacts - but I'm not bothered now.

Hope this helps anyone else with the same problem.

regards,

John

by
EE Employee

Re: LG G4 individual caller ringtone gone but not forgotten

Brilliant @Johnyboy54

 

I'm glad you are now sorted 🙂

 

Cheers

 

Lee

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