by Doseyrosey68 Investigator
Investigator

Keypad doesn't stay up on phone when using text

When I'm trying to text or use what's app my keypad want stay up on my phone it pops up then goes off again any ideas 

10 REPLIES 10
by Grand Master
Grand Master

Re: Keypad doesn't stay up on phone when using text

Hi, 

 

  • What phone do you have? 
  • Have you installed another keyboard? 

Also go into settings - language and keyboard and ensure your correct keyboard is selected. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Sturgski Contributor
Contributor

Re: Keypad doesn't stay up on phone when using text

Hi,

If you go to the app store or click the link below and install Swiftkey this could hlep your keyboard issues.

https://play.google.com/store/apps/details?id=com.touchtype.swiftkey&hl=en_GB

by Doseyrosey68 Investigator
Investigator

Re: Keypad doesn't stay up on phone when using text

I have a Samsung galaxy 6edge

Not installed any keyboard 

by Doseyrosey68 Investigator
Investigator

Re: Keypad doesn't stay up on phone when using text

Hi installed but it still not staying in the keypad justices off every time I go to type 

thank you, 

by Doseyrosey68 Investigator
Investigator

Re: Keypad doesn't stay up on phone when using text

Hi installed but it still not staying in the keypad just goes  off every time I go to type 

thank you, 

by Doseyrosey68 Investigator
Investigator

Re: Keypad doesn't stay up on phone when using text

Samsung galaxy 6edge

key board in settings is showing as Samsung keyboard 

not installed  any other keyboard 

thank you 

by Sturgski Contributor
Contributor

Re: Keypad doesn't stay up on phone when using text

  • go to settings
  • general management
  • language and input
  • on-screen keyboard
  • samsung keyboard
  • scroll to bottom and reset to default settings.
by Grand Master
Grand Master

Re: Keypad doesn't stay up on phone when using text

Hi, 

 

If the above doesn't work go into settings - applications management - find the keyboard and wipe/delete the cache/data. 

 

See if that helps. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Doseyrosey68 Investigator
Investigator

Re: Keypad doesn't stay up on phone when using text

Hi

thanks for all your help still not working. Will go into the shop to see if they can resolve it for me, 

thanks again 

by
EE Employee

Re: Keypad doesn't stay up on phone when using text

Hi @Doseyrosey68

 

So I can try and assist and save you a trip out, please can I get you to pop your phone into safe mode to see if your problem occurs there.

 

Enter SAFE MODE


This could help in troubleshooting unstable or strange behaviour issues. 

  1. With the phone turned off, press the Power button for a few seconds.
  2. As soon as the screen lights up, release the power button and then hold the Volume Down button until the home screen appears.

NoteTo exit safe mode, simply turn off and back on.

 

Once it is in safe mode try using keyboard etc.

 

Do let me know if this helps,

 

Lee

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