by Riley22safc Investigator
Investigator

Just got a P30. video buffers sometimes

Just bought a new P30. Watching vids sometimes buffers. Cleaned sim card but is there any other options before I contact EE? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Just got a P30. video buffers sometimes

Good Afternoon @Riley22safc

 

Thanks for coming to the community. 

 

Are you connect to WiFi when this happens?

 

Are you aware of any known problems within your area? you can check this by using the Network Status Checker

 

Speak soon, 

 

Katie 🙂

5 REPLIES 5
by
EE Community Support Team
Solution

Re: Just got a P30. video buffers sometimes

Good Afternoon @Riley22safc

 

Thanks for coming to the community. 

 

Are you connect to WiFi when this happens?

 

Are you aware of any known problems within your area? you can check this by using the Network Status Checker

 

Speak soon, 

 

Katie 🙂

by Riley22safc Investigator
Investigator

Re: Just got a P30. video buffers sometimes

On WiFi and on 4G. No problems in area. Buffers for a few seconds then plays OK. 

by
EE Community Support Team

Re: Just got a P30. video buffers sometimes

Thanks @Riley22safc 🙂

 

Are you watching videos on an app or in a browser?

 

Have you tried restarting the phone?

 

Jon

by Riley22safc Investigator
Investigator

Re: Just got a P30. video buffers sometimes

Both app & browser. Restarted phone too. Need to ring EE i think

by
EE Community Support Team

Re: Just got a P30. video buffers sometimes

Hello @Riley22safc

 

Thanks for coming back to us.

 

Our Tech Gurus will be able to get this looked into for you if you give us a call on 150.

 

Let us know how you get on 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.