by burntash
Visitor

It has been a month since I requested unlock..

I submitted a request for unlocking my Huawei P9 on 10th June. I received an email and two text message since then, apart from the first email being the confirmation of my request, both text message informed me there are delays. I called 150 last week and was told the unlocking team was still waiting for manufacturer to send the code. I am still waiting for the code now and another week passed...

 

Very frustrating as my contract expired last month and I have ported my number to other provider. I have to now use a 4 years old phone. I am wondering anyone has experienced longer time for unlocking than mine?

2 REPLIES 2
by Grand Master
Grand Master

Re: It has been a month since I requested unlock..

Hi @burntash

 

You will need to call CS again as there is no account access on these forums.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: It has been a month since I requested unlock..

Hi @burntash and welcome to the community.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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