by AHC
Explorer

Is WiFi calling available on LG G6?

I have an LG G6 as part of  EE contract and was wondering if it is possible to get wifi calling on the device as I am aware it is available on other high end devices. 

In the call settinga there is no option for wifi calling.

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Is WiFi calling available on LG G6?

Hi, 

 

Did you get the phone from EE direct? 

 

As per EE wifi calling help pages:

 

It's only available on the EE version of all other compatible Android and Windows devices which can only be bought directly from us in one of our stores, online or through our telesales team. At present, other Android and Windows devices bought from other retailers will not be able to support WiFi Calling.

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
13 REPLIES 13
by Grand Master
Grand Master
Solution

Re: Is WiFi calling available on LG G6?

Hi, 

 

Did you get the phone from EE direct? 

 

As per EE wifi calling help pages:

 

It's only available on the EE version of all other compatible Android and Windows devices which can only be bought directly from us in one of our stores, online or through our telesales team. At present, other Android and Windows devices bought from other retailers will not be able to support WiFi Calling.

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by AHC
Explorer

Re: Is WiFi calling available on LG G6?

Yes I bought the phine direct. I did not buy it separately unlocked

by
EE Community Support Team

Re: Is WiFi calling available on LG G6?

Hi @AHC

 

Welcome to the EE Community 🙂

 

@Northerner is correct, we do offer WiFi calling on LG G6 devices purchased directly from EE.

 

WiFi Calling is simple to set up.

 

Simply connect your phone to WiFi, ensure you have the latest software installed and switch WiFi Calling on in your settings:-

 

From the home screen, tap the Apps icon >>> Scroll to and tap Settings >>> Under the Networks tab, scroll to and tap Call >>> Tap the WiFi Calling switch to enable it.

 

You should then be sent a confirmation text to say that it has been activated.

 

Let me know how you get on with that. 🙂

 

Chris

by brooky Contributor
Contributor

Re: Is WiFi calling available on LG G6?

This is so confusing. My friend bought an iPhone from Apple with a SIM only plan with EE and WiFi calling works. 

 

Does it vary per phone? Can some phones still be purchased from a 3rd party and get WiFi calling and not others?

 

I just tested my wifes LG G6 with a PAYG sim from EE and WiFi calling doesn't show on the list. 

 

Maybe someone can let us know which phones need to be purchased via EE and which phones don't need to be. 

by
EE Community Support Team

Re: Is WiFi calling available on LG G6?

Hi @brooky,

 

Welcome back to the EE Community.

 

Yes, it varies from phone to phone.

 

The LG G6 must be purchased direct from EE to be compatible with EE WiFi calling.

 

Please take a look at EE WiFi calling: All you need to know for more information.

 

Hope this helps.

 

James

by brooky Contributor
Contributor

Re: Is WiFi calling available on LG G6?

Does an iPhone need to be?
by
EE Community Support Team

Re: Is WiFi calling available on LG G6?

Hi @brooky,

 

No, all iPhones support EE WiFi calling.

 

Thanks

 

James

by Brilliant Contributor
Brilliant Contributor

Re: Is WiFi calling available on LG G6?

@brooky

 

No all iPhones are compatible. 

 

This is because Apple doesn't allow networks to alter the firmware so all iPhones have the same version.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by brooky Contributor
Contributor

Re: Is WiFi calling available on LG G6?

Great I see. Ok last question I promise. Would a Google Pixle 2 bought from a 3rd party work?

 

I ask about these three because;

1. My fiend has an iPhone that works with EE WifiCalling bought from Apple.

2. My wife has an LG G6 bought from Amazon (this won't work with WiFi calling by the sounds of it).

3. I am about to get a Pixel 2.

by Brilliant Contributor
Brilliant Contributor

Re: Is WiFi calling available on LG G6?

Yes the Pixel 2 will work from the 3rd party.

 

Won't receive 4G calling though.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by brooky Contributor
Contributor

Re: Is WiFi calling available on LG G6?

Thank you!

by Grand Master
Grand Master

Re: Is WiFi calling available on LG G6?

@brooky  You say you tested with a payg sim,  payg customers don’t get this service it’s only full contract or sim only customers.   

 

Please have a look at THIS 

by brooky Contributor
Contributor

Re: Is WiFi calling available on LG G6?

Perfect. Thank you. 

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