24-10-2017 05:36 PM
I was with EE until my contract ended. So I kept my device but bought a sim only contract with virgin. Asked for my puc code and transferred all info over to virgin to keep my number. Everything worked fine.
The signal where I needed it the most was rubbish with virgin. So I cancelled my sim only contract with them and took out a new contract with Three.
I got my puc code from virgin and handed it over to Three. My virgin SIM is now inactive so by all accounts everything has been handed over to Three but when I insert the Three sim I get a unlock screen on start-up saying. Sim network pin blocked enter sim network puk.
Is this meaning that my phone is still locked to EE or is it an issue with my new Sim?
24-10-2017 07:35 PM
Yes, it sounds like your phone is still locked to the EE network andthis is why it's not going to work on 3. You should be able to get it unlocked for the payment of a small fee (£8.99), even if you are no longer with EE - I used this service one after buying a EE-locked phone off Ebay. If you are still with EE then unlocking is free in certain cases. Anyway the following link may help.
24-10-2017 08:02 PM
Your phone is locked to EE & won't work with a 3 SIM until it is unlocked.
You can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it used to have.
25-10-2017 07:17 AM
I thought this may be the case. Why on earth they don't unlock your phone from their network once it's paid off is beyond me. It is no longer theirs so why hold on to the rights to it.
Plus £8.99 to unlock a phone that has cost you £45 a month for the last 2 years is just an insult in my opinion. But I take it I'm another long standing from the rising of EE customer to have to bend over and accept that loyalty to customers has died a death. I mean what company would rather loose customers than offer them a similar deal to a competitor beggers belief.
Any way rant over. Form filled in. So I guess I'm now phoneless for up to 10 days whilst EE email me a code/number for the price of £8.99.
So long EE it's been a blast.
25-10-2017 09:19 AM
It should be free as you are out of contract.
25-10-2017 10:34 AM