by Maryam27 Investigator
Investigator

International calls barred please help ASAP!!

Hi, all my international calls (from UK) are barred? When I tried to unbar it - it says I need a password?? Where do I get this from? 

 

Any help ASAP would be much appreciated!

 

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: International calls barred please help ASAP!!

@Maryam27  Is your My EE app up to date if it is you can do this there.  Turn on there.  

8 REPLIES 8
by Grand Master
Grand Master

Re: International calls barred please help ASAP!!

Hi, 

 

You need this activated on your account. You can call CS tomorrow after 8am,  and they can sort this out. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master
Solution

Re: International calls barred please help ASAP!!

@Maryam27  Is your My EE app up to date if it is you can do this there.  Turn on there.  

by Grand Master
Grand Master

Re: International calls barred please help ASAP!!

@Chris_B

 

I see these changes, didn't know about these!

 

On Android it's under add ons and you can activate this service. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Maryam27 Investigator
Investigator

Re: International calls barred please help ASAP!!

Thanks, I have had a look on the app and got the add on to call abroad, so will hopefully be ok by tomorrow!

 

Thank you so much for your help!

by Grand Master
Grand Master

Re: International calls barred please help ASAP!!

@Maryam27  Your looking for something like this to turn on 

8A37B06D-FC24-4CBE-A9D6-EE90E15C0FF1.png

 

 

 

 

by
EE Community Support Team

Re: International calls barred please help ASAP!!

Hi @Maryam27

 

Thanks for coming here 🙂

 

Has the information and help you've been given from @Chris_B and @Northerner helped you?

 

Thank you

 

Richard

 

🙂

by Maryam27 Investigator
Investigator

Re: International calls barred please help ASAP!!

Hi @Richard_C

 

Unfortunatley it hasn't worked for me, I enabled as an add-on.

 

I will call CS later on.

 

Thanks,

 

 

by
EE Community Support Team

Re: International calls barred please help ASAP!!

No problem @Maryam27

 

Thanks for the update.

 

Richard

 

🙂

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