by MMobeen Investigator
Investigator

International Calls Barred

I am pay monthly EE customer, Im currently in Dublin and my outgoing calls are barred.  I have tried to enter my pin to remove the bar, My pin is not being recognised and I cant even call customer services for help.

5 REPLIES 5
by
EE Employee

Re: International Calls Barred

Hi @MMobeen and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by MMobeen Investigator
Investigator

Re: International Calls Barred

I tried that Im still not having any luck

by
EE Employee

Re: International Calls Barred

Hi @MMobeen

 

Are you able to recieve calls/texts?

 

Many thanks,

 

Lee

by MMobeen Investigator
Investigator

Re: International Calls Barred

Yes Im able to recieve calls.  I recieve my messages and emails over wifi.

by
EE Community Support Team

Re: International Calls Barred

Thanks @MMobeen

 

I have sent you a private message to get some details from you.

 

Hope to hear back from you soon 🙂

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