by Tammyscale0926
Explorer

International Call barring

I can't make a call or text in the eu. My international call barring is on. It asks for a password but I don't have 1. I can't call customer services to sort it out either.

 

Please help 

5 REPLIES 5
by
EE Community Support Team

Re: International Call barring

Hi @Tammyscale0926

 

Thanks for coming here 🙂

 

I think that you may need to activate roaming.  That is potentially the problem.

 

Please see our Roaming with EE - What to do if you're having problems abroad support article.

 

Some of the hints, tips and tricks may help to get things working for you.

 

If not, please log in to your MYEE and await a live chat with an advisor.

 

Let us know how you get on.

 

Thanks

 

Richard


:)

by Tammyscale0926
Explorer

Re: International Call barring

Hi thanx. Everywhere I look it comes back to calling customer services, but all out goin calls are blocked even 150.

 

I can't find any live chat option 😔

by
EE Community Support Team

Re: International Call barring

It's available when you log into to MYEE and wait for an online chat operator to become available.

 

That's where I have pointed you @Tammyscale0926 for the best help.

 

Thank you

 

Richard

 

🙂

by Tammyscale0926
Explorer

Re: International Call barring

There's no live chat option at all on my phone I've logged into myee several times. I can't see it anywhere. 

 

After googling it's pointing me here to the community.... 

 

I'm getting very frustrated 

by
EE Community Support Team

Re: International Call barring

You need to stay logged in and then you will be invited for a live chat when an operator becomes available @Tammyscale0926

 

If you are having difficulty, is it possible to use an alternative landline or mobile number to get in touch over the phone?

 

We have no account access in community and a live chat or a phone chat is what is needed to help this situation.

 

Fingers crossed you can speak to some one as soon as possible.

 

Thank you

 

Richard

 

🙂

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