by Jas18

In app purchases

Since i changed numbers i cant make in app purchases like i used to Why?

by Grand Master
Grand Master

Re: In app purchases

@Jas18  You’ll need to call customer to set this up again.  

EE Community Support Team

Re: In app purchases

Hi @Jas18.


Welcome to the community 🙂


As @Chris_B has mentioned, our customer service team will be best placed to find out why you're getting this issue as they will be able to access your account.


Let us know how you get on.



by eleiyas Established Contributor
Established Contributor

Re: In app purchases


if you have two-factor authentication set up, it will ask for verification of purchase via sms, which is likely being sent to your old number.


you will need to change your numbers within your google account.

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