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Im waiting on the delivery for my s10 plus

Gazza8374
Established Contributor
Established Contributor

‎08-03-2019 10:14 AM

Morning all,

Im waiting on the delivery for my s10 plus that's out today but i have had no text and have had on email from both ee or dpd as to any delivery info. I have tried to tracking but i still cant find any information 

29 REPLIES 29
Christopher_G
EE Community Support Team
In response to Gazza8374

‎08-03-2019 03:34 PM

Happy birthday, @Gazza8374.

 

I'm sorry to hear that you're not receiving your phone today.

 

Will there be anyone else at your address who can sign for the delivery on Monday? As long as they have a valid form of ID and the same surname, they'll be able to.

 

Chris

 

 

0 Helpful
Gazza8374
Established Contributor
Established Contributor
In response to Christopher_G

‎08-03-2019 05:43 PM

Hi Chris 

I'm working on it mate its a bit of a bummer tho,never had this happen with the s8+ and s9+.s10+ a popular choice of phone.

0 Helpful
Jon_K
Former EE Employee
In response to Gazza8374

‎08-03-2019 05:48 PM

It does seem very popular @Gazza8374.

 

Hopefully we can get this sorted and have your phone with you as soon as possible.

 

Jon

0 Helpful
Gazza8374
Established Contributor
Established Contributor
In response to Jon_K

‎08-03-2019 05:51 PM

Hi mate
I know the wait will be worth it.


Sent from Samsung tablet.
0 Helpful
Jon_K
Former EE Employee
In response to Gazza8374

‎08-03-2019 05:56 PM

It definitely will @Gazza8374.

 

Keep us updated with your progress.

 

Jon

0 Helpful
CleanForest
Contributor
Contributor
In response to Jon_K

‎08-03-2019 06:31 PM

I am waiting for my s10+ 512gb. I was told this morning that samsung had problem and that they are hoping to get it sent out within the next 7 days 😡

Pete22
Contributor
Contributor
In response to CleanForest

‎08-03-2019 11:14 PM

Count yourself lucky, at least you've got a timescale, I got a text on wednesday saying it wouldn't arrive on Friday, but it didn't say anything about when it will arrive, it's the 512 gb in ceramic white. Now I'm waiting for some idea when my phone will get here but so far absolutely no idea. My order tracking still just says awaiting confirmation on the date! Can anyone from EE give me any idea when it will be sent?

 

All I keep seeing on my texts and EE app is adverts trying to get me the phone I've already paid £100 to pre-order but haven't been sent!

0 Helpful
Gazza8374
Established Contributor
Established Contributor
In response to Pete22

‎08-03-2019 11:37 PM

Sorry to hear that mate
I was told that the longer it takes to get to me the later i start paying for it,i know its not much but call ee customer service's and ask about the credit they're offering for the mess they have made of the pre orders i think it's about £20 to be put on to your ee account,i know it's not a lot but its better than bugger all.

Sent from Samsung tablet.
0 Helpful
James_B
EE Community Support Team
In response to Pete22

‎09-03-2019 11:06 AM

Hi @Pete22,

 

We'll be in touch as soon as stock is available to fulfil your order.

 

Thanks

 

James

0 Helpful
Pete22
Contributor
Contributor
In response to James_B

‎09-03-2019 11:43 AM - edited ‎09-03-2019 11:44 AM

Hi James,

 

I'll take that as a no to the question "can anyone at EE give me any sort of timescale as to when it will arrive".

 

I'd also like to make the point that on the EE store the phone I have ordered as listed as "in stock" which is confusing. Why do I have to wait if you have it in stock?

 

Thanks anyway