by ceriahearn Investigator
Investigator

If you decline an EE Recycle offer do you have to pay a fee for the return?

If you decline an EE Recycle offer do you have to pay a fee to get the phone returned to your adress. Also is there insurance on the free postage pack if they get lost?.

Thanks

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: If you decline an EE Recycle offer do you have to pay a fee for the return?

Good Evening @ceriahearn

 

Welcome to the Community! Smiley Happy

 

As far as I can see on the Recycle & Reward pages it's sent back free of charge.

 

For peace of mind you could drop them an email or give them a quick call, the contact details are at the bottom of this page.

 

Hope this helps!

 

Thanks - Karen. Smiley Happy

4 REPLIES 4
by
EE Employee
Solution

Re: If you decline an EE Recycle offer do you have to pay a fee for the return?

Good Evening @ceriahearn

 

Welcome to the Community! Smiley Happy

 

As far as I can see on the Recycle & Reward pages it's sent back free of charge.

 

For peace of mind you could drop them an email or give them a quick call, the contact details are at the bottom of this page.

 

Hope this helps!

 

Thanks - Karen. Smiley Happy

by sbones Established Contributor
Established Contributor

Re: If you decline an EE Recycle offer do you have to pay a fee for the return?

What happens if it's post in the post & no insurance? 

by
EE Employee

Re: If you decline an EE Recycle offer do you have to pay a fee for the return?

Hi @sbones and welcome back to the community.

 

If you have any queries in regards to the recycle process, please do email the recycle team:

 

eeconsumer.uk@brightstar.com

 

Hope that helps,

 

Lee

by Profile closed
Not applicable

Re: If you decline an EE Recycle offer do you have to pay a fee for the return?

It’s up to you if you want to pay the extra to upgrade the postage to include the extra insurance and next day delivery which you can do at your local post office when you drop the parcel off.  EE will not refund you this extra cost though.

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