by Frenchie-Lad Investigator
Investigator

IMEI number on new S8 phone not recognised?? I can't insure!

Just recieved new upgrade on Friday. Tried to register details with my bank for insurance purposes. They require the IMEI to be registered with then to insure the phone.

 

Only problem is my phones IMEI number is not recognised. I've tried this on other sites too and it's not a know IMEI number. Spoke to EE advisor and she said best they can do is send out a proof of purchase letter. But I need the IMEI to be working in case my phones ever stolen so it can be wiped.

 

Anyone had this problem before and know how to solve it?

 

Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: IMEI number on new S8 phone not recognised?? I can't insure!

@Frenchie-Lad  It’s probably because it’s only just been registered to the EE network and hasn’t filtered through any systems yet.  It will always get blocked if you give EE the EMEI number.  

 

by
EE Community Support Team

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Hello @Frenchie-Lad.

 

Thanks for coming here.

 

Where did you order the device?

 

Have you used the device yet?

 

Thanks 🙂

by Grand Master
Grand Master

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Hi, 

 

Is your bank insurance underwritten by  "lifestyle group"? 

 

If so they are utter rubbish and it's likely their system. Give them a call and register your phone. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by Frenchie-Lad Investigator
Investigator

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Hi guys.. thanks for the response.

 

Yes.. it is through Lifestyle Services.. lol. It wont register online. Ill give them a phone and see what they say.

 

Why are they rubbish? Thankfully never had to use phone insurance all the years Ive had it.

by
EE Community Support Team

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Hello @Frenchie-Lad

 

Hope you get this sorted 🙂

 

Thanks, Leanne.

by Frenchie-Lad Investigator
Investigator

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Well.. phoned insurance company and they noted down the IMEI number into my file even though they cant find it on their system. Ha. Trust that will do if I even need to use the insurance.

by
EE Employee

Re: IMEI number on new S8 phone not recognised?? I can't insure!

Hi @Frenchie-Lad

 

Where was the device purchased from?

 

Many thanks,

 

Lee

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