by unsy41
Visitor

I've received to text today saying I have subscribed to two things that I haven'

Hi i have recieved to text one of viddigo and the other gamesloaded mobile they both say i will be charged 3 pound and 4.50 a week.I have not signed up for these and am worried what I will be charged texting stop? 

I have tried se

veral times and text help to EE with no look of getting though.Could someone help me please thanks 

2 REPLIES 2
by Grand Master
Grand Master

Re: I've received to text today saying I have subscribed to two things that I ha

What nos. are the texts from?

 

These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

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by
EE Community Support Team

Re: I've received to text today saying I have subscribed to two things that I ha

Hi @unsy41

 

Welcome to the community.

 

You will be able to find information on how to contact this company directly on our charges to mobile help and support page.

 

They will be able to give you more information about this subscription.

 

Let us know how you get on.


Chris

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