by ksonya94
Explorer

I've forgotten the password for an lg mobile phone before it was factory reset i

i forget the password for an lg mobile phone i bought online I get as far as sign in then it asks for previous owner gmail address i don't know it,how can i use the phone 

2 REPLIES 2
by
EE Community Support Team

Re: I've forgotten the password for an lg mobile phone before it was factory res

Good Morning @ksonya94.

 

Was the phone factory reset when you bought it?

 

Are you able to factory reset it now or are you unable to access it at all?

 

Have you contacted the manufacturer about this?

 

Jon​​​​​​​

by Grand Master
Grand Master

Re: I've forgotten the password for an lg mobile phone before it was factory res

@ksonya94  you need to ask the original owner for the password this is what makes devices secure they are locked down to accounts there is nothing you can do until you get the passwo.

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