by Douglasr Investigator
Investigator

I upgraded yesterday, was expecting phone today, no show, tracking not working

 
9 REPLIES 9
by Douglasr Investigator
Investigator

Huawei P20 Pro

I upgraded yesterday and was expecting the new phone today, no show, tracking not working, who do I contact

by Grand Master
Grand Master

Re: Huawei P20 Pro

Hi @Douglasr

 

You will need to call CS tomorrow, when they are open. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Huawei P20 Pro

Hi @Douglasr,

 

Welcome to the EE Community.

 

Did you upgrade online? If you did, have you received a confirmation email?

 

Thanks

 

James​​​​​​​

by Grahammjc Investigator
Investigator

Re: Huawei P20 Pro

Because EE is crap been trying to upgrade for 2 weeks easier to go to carphone warehouse better deals 

by Douglasr Investigator
Investigator

Re: Huawei P20 Pro

I called ee today, phone not left yet, so cancelled went to carphone warehouse got it sorted in 10 min phone on way, result 

by Douglasr Investigator
Investigator

Re: Huawei P20 Pro

went through carphone ware house on line and chat sorted in 10 min so easy compared to ee, it took me nearly an hour on Fri then phone never left ware houseI 

by Grahammjc Investigator
Investigator

Re: Huawei P20 Pro

Well done that's what I am doing it takes less time and you get what you want 

by Grahammjc Investigator
Investigator

Re: Huawei P20 Pro

Plus a better Deal than EE

by Douglasr Investigator
Investigator

Re: Huawei P20 Pro

Yes I also got better deal 

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