by Moran
Explorer

I tried to upgrade and couldn't because owed balance now I paid my blance

I tried to upgrade last week and couldn't because I owed blance I cleared blance can I upgrade now 

4 REPLIES 4
by Grand Master
Grand Master

Re: I tried to upgrade and couldn't because owed balance now I paid my blance

When did you pay the balance? Give it a few days or you could try now.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Moran
Explorer

Re: I tried to upgrade and couldn't because owed balance now I paid my blance

I paid my balance a hour ago
by Grand Master
Grand Master

Re: I tried to upgrade and couldn't because owed balance now I paid my blance

You'll need to wait 2-3 working days before trying again.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I tried to upgrade and couldn't because owed balance now I paid my blance

Hello @Moran

 

Welcome to the community.

 

If you get in touch with our Mobile Care team on 150, they will be able to get this looked into and see if you can upgrade.

 

Thanks.

 

Leanne 🙂

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