by Kirstmart56
Explorer

I topped up £15 and taken from bank but not registered on account

I topped up £15 on payg app and it as not registered on my app or mobile but it was taken out of my bank account plus I changed card details and set up for it to come out monthly and it took £1×3 out of my bank account does anybody know why this has happened? Thankyou

4 REPLIES 4
by
EE Community Support Team

Re: I topped up £15 and taken from bank but not registered on account

Good Morning @Kirstmart56.

 

Welcome to the community. 

 

Do you have any packs active on your account?

 

I would recommend contacting our mobile care team who can look at this further for you. 

 

Let me know how you get on, 

 

Katie 🙂

by Kirstmart56
Explorer

Re: I topped up £15 and taken from bank but not registered on account

Hi yes I have had it a few months now this is the 1st time this had happened it's the £15 pack 5gb 500mins and unlimited tx I added a new card to pay and it took £1×3 from my bank aswell 😣 I no it's not a lot but it shouldn't be taken out of bank account if it's not gonna register

by
EE Community Support Team

Re: I topped up £15 and taken from bank but not registered on account

Hi @Kirstmart56.

 

Thank you very much for confirming this, please get in touch with our mobile care team who can take a further look. 

 

Katie 🙂

 

 

by Ace Contributor
Ace Contributor

Re: I topped up £15 and taken from bank but not registered on account

@Kirstmart56 if you got access to a landline ring customer services on freephone 0800 956 6000 opt 2 opt 4.

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