31-01-2019 07:35 AM
I topped up £15 on payg app and it as not registered on my app or mobile but it was taken out of my bank account plus I changed card details and set up for it to come out monthly and it took £1×3 out of my bank account does anybody know why this has happened? Thankyou
31-01-2019 09:39 AM
31-01-2019 01:20 PM
Hi yes I have had it a few months now this is the 1st time this had happened it's the £15 pack 5gb 500mins and unlimited tx I added a new card to pay and it took £1×3 from my bank aswell 😣 I no it's not a lot but it shouldn't be taken out of bank account if it's not gonna register
31-01-2019 01:29 PM
Thank you very much for confirming this, please get in touch with our mobile care team who can take a further look.
31-01-2019 01:37 PM - edited 31-01-2019 01:37 PM
@Kirstmart56 if you got access to a landline ring customer services on freephone 0800 956 6000 opt 2 opt 4.
by SteveS60 a week ago