For up-to-date information and comments, search the EE Community or start a new topic. |
12-11-2018 12:56 PM
Hi I pre ordered the Samsung galaxy watch 2 Thursdays ago and I've had 1 tx saying exactly the same as when I pre-ordered it , how long should I wait before enquiring about it
12-11-2018 02:49 PM
@cprime03 Call customer services now, there is no harm in doing this.
12-11-2018 03:38 PM
@cprime03 wrote:Hi I pre ordered the Samsung galaxy watch 2 Thursdays ago and I've had 1 tx saying exactly the same as when I pre-ordered it , how long should I wait before enquiring about it
Hi @cprime03
please can you update your thread on the outcome.
(Saves me having to call them too lol!)
Thanks
12-11-2018 04:26 PM
Absolutely no help in that 20 odd minutes wasted , I went into an store last Thursday and even they said I should of had it by this Wednesday , surely if it was I would of had some sort of info from them , so I gotta call again Wednesday
12-11-2018 05:50 PM
@cprime03 wrote:Absolutely no help in that 20 odd minutes wasted , I went into an store last Thursday and even they said I should of had it by this Wednesday , surely if it was I would of had some sort of info from them , so I gotta call again Wednesday
Thanks for the update. Not sure if you received the same email as me at the weekend stating my pre order was still on track and they would update me asap? I ordered 02/11 but I'm starting to think as usual EE were over optimistic with there 14 day delivery quote. Waiting for leanne/Chrisb to post standard EE comment that its Samsungs fault 🙄 well technically if you ordered weds should despatch tomorrow so fingers crossed. Never know the uks best 4g network 5 years in a row might actually surprise you loln
12-11-2018 05:57 PM
I got a txt on the 8th saying exactly the same as when I pre-ordered it saying it was on track! How bigs this track!
13-11-2018 07:44 PM
hey, spotted your post earlier.
I spoke with EE today. original release date was 14th so tomorrow. But due to samsung pushing launch date back to 16th no stock has been recieved.
I was told that orders will be sent out on basis of when you preordered. so latest update is that if you ordered on the 2nd the day preorder opened, all going well this friday you will get watch. he was very helpful and admitted this launch has not gone well both on ee and samsung side. i did suggest ee should be more transparent.
so fingers crossed for Friday for me too.
13-11-2018 07:49 PM
I got a tx a couple of hours ago saying there is a delay now from Samsung and DPD will tx Wen it's en route , no date no nothing
14-11-2018 07:55 AM - edited 14-11-2018 07:56 AM
Good Morning @bwillg and @cprime03. 🙂
There will be a slight delay on the delivery of your Samsung Galaxy Watch 4G.
We're working closely with Samsung to get it to you as soon as possible and apologize for any inconvenience caused.
As soon as your order is ready for delivery you will be notified.
Katie
14-11-2018 11:20 AM
So I'm guessing the staff that assured me that I would have it by today or at latest tomorrow was full of it