12-03-2017 02:53 PM
I'm currently traveling and have had my phone stolen, my travel insurance is asking for original copy of proof of purchase to make a claim, but it has disappeared from my emails and don't have a paper copy as it was purchased online. Is there anyway I could get a copy sent to me through email as I can't phone customer service.
12-03-2017 03:02 PM
Welcome to the community,
Unfortunately there is nothing that can be done through the forums, but if you are a pay monthly customer and have a personal account and not business account with EE, then you can go into your account and you will see there is live chat, and when available will be able to chat to someone from EE.
You can also use another phone or landline to contact EE by clicking on the contact us.
You also need to make sure that you have let EE know about this, so they can blacklist your phone so that it cannot be used by others, but unfortunately there is no way to contact EE via e-mail.
12-03-2017 03:13 PM
Thanks for the reply! I payed of the rest of my contract before I left so I'm not a paying customer so where would I stand with that
12-03-2017 03:24 PM
12-03-2017 03:39 PM