by Welchy99 Investigator
Investigator

I’m paying for a Samsung galaxy mobile with EE but my screen is broke

 
4 REPLIES 4
by
EE Community Support Team

Re: I’m paying for a Samsung galaxy mobile with EE but my screen is broke

Hi @Welchy99.

 

Is your screen smashed? 

 

You can take this to one of our Local EE Stores and we can arrange for this to be sent for repairs. 

 

Are you aware if you have insurance?

 

Speak soon, 

 

Katie 🙂

 

 

by Welchy99 Investigator
Investigator

Re: I’m paying for a Samsung galaxy mobile with EE but my screen is broke

No don’t have insurance I’m using my old I phone but still paying for my Samsung
by Brilliant Contributor
Brilliant Contributor

Re: I’m paying for a Samsung galaxy mobile with EE but my screen is broke

Warranty doesn't cover damages.

 

To get the screen fixed you need to pay for that.

 

Being on contract doesn't give you free damage repair either.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by
EE Community Support Team

Re: I’m paying for a Samsung galaxy mobile with EE but my screen is broke

Hi there @Welchy99

 

Thanks for coming back to us.

 

If you visit an EE Store they will be able to let you know the cost to repair the device for you.

 

Or, you can call us and we will go through all options with you.

 

Thanks, Leanne 🙂

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