by ROJOROSE
Explorer

I'm not getting texts from one number!

Hi all,

For a few months now, on a daily basis, I'm not receiving all of the texts from my partner's phone.

 

He's on O2 with an xperia device and I have a Samsung A3, with an EE sim.

 

I've already checked all the spam folders, checked that is number isn't on a reject list, changed the settings so old messages have been deleted, AND removed and reentered the number into my contacts.

 

Can I please have some more advice as it's starting to drive us both mad!haha

 

Thanks!

2 REPLIES 2
by ROJOROSE
Explorer

Can't receive texts from my partner

Hi all,

For a few months now, on a daily basis, I'm not receiving all of the texts from my partner's phone.

 

He's on O2 with an xperia device and I have a Samsung A3, with an EE sim.

 

I've already checked all the spam folders, checked that is number isn't on a reject list, changed the settings so old messages have been deleted, AND removed and reentered the number into my contacts.

 

Can I please have some more advice as it's starting to drive us both mad!haha

 

Thanks!

by
EE Employee

Re: Can't receive texts from my partner

Hi and welcome to the community @ROJOROSE

 

So I can try and help, please can I get you to delete the text conversations on both devices.

 

Does this help?

 

Many thanks,

 

Lee

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