03-03-2018 02:55 PM - edited 03-03-2018 02:56 PM
@EvaCharlotte Do you have a Apple account setup yet ?
03-03-2018 06:43 PM
04-03-2018 11:55 AM
Hi and welcome to the community @EvaCharlotte
So I can assist please can I get you to check that the correct mobile number is showing on your phone:
Let me know how you get on.