by Bettysdogs Investigator
Investigator

I’m having problems with what’s app but only outside. Fine on the WiFi

 
5 REPLIES 5
by Bettysdogs Investigator
Investigator

Re: I’m having problems with what’s app but only outside. Fine on the WiFi

HiUsing Samsung S8plusSent from my Samsung Galaxy smartphone.
by Grand Master
Grand Master

Re: I’m having problems with what’s app but only outside. Fine on the WiFi

@Bettysdogs You have turned off content lock from your account?  You can do this from within your online account 

by
EE Community Support Team

Re: I’m having problems with what’s app but only outside. Fine on the WiFi

Good Morning @Bettysdogs.

 

Welcome to the community.

 

In addition to @Chris_B's advice, is mobile data activated within your phone settings?

 

Does your data work for other apps?

 

Jon

 

 

by Bettysdogs Investigator
Investigator

Re: I’m having problems with what’s app but only outside. Fine on the WiFi

Yes it does. I think it’s when I moved to EE. Was t mobile before.
Regards
Betty

Sent from my iPad
by
EE Community Support Team

Re: I’m having problems with what’s app but only outside. Fine on the WiFi

Hi @Bettysdogs.

 

In the settings on Whatsapp have you set downloads to WiFi and Cellular?

 

What phone are you using?

 

Jon

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