by Debzhx
Explorer

I'm abroad nd on a maxi plan but it's saying calls barred when I try make a call

I'm abroad nd on a maxi plan but my calls and texts aren't working! It's saying calls barred 

 

6 REPLIES 6
by Grand Master
Grand Master

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

@Debzhx  Did you enable roaming on your account before you left the UK ?  Having a allowance to use abroad is not the same thing a roaming being enabled on your account and this still has to be done. 

by
EE Community Support Team

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

Hi @Debzhx

 

Thanks for coming to the community.

 

Are you able to text ROAM to 150?

 

Can you receive calls and texts ok?

 

Speak soon 🙂

by Debzhx
Explorer

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

Hi no I'm not able to text, it won't send, it's strange as my data is working as normal 

by
EE Community Support Team

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

Hi @Debzhx,

 

There must be an international calling bar on your account.

 

Please login to My EE and wait for a pop up asking if you want to chat with customer service online.

 

A member of the team will be happy to help. Smiley Happy

 

Thanks

 

James

by barbiesa Contributor
Contributor

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

Wondering if that might be problem as well. I'm in the UK. My sister can text me from Germany, when I try to reply, it tells me I need to top-up my account (it's a new account that should have £20 credit on it).

by
EE Community Support Team

Re: I'm abroad nd on a maxi plan but it's saying calls barred when I try make a

Hi @barbiesa 

 

I have been answering you here thank you.

 

Cheers

 

Richard

 

🙂

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