by Abbythornton
Explorer

I'm abroad in the eu I can receive calls but I can't make calls please help

Hi 

I'm in the eu and my phone won't let me make calls I can receive calls please could you tell me how to change this I do have the roaming on 

4 REPLIES 4
by Grand Master
Grand Master

Re: I'm abroad in the eu I can receive calls but I can't make calls please help

@Abbythornton  Did you enable roaming on your account before you left the UK ?  

by
EE Community Support Team

Re: I'm abroad in the eu I can receive calls but I can't make calls please help

Hi @Abbythornton,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Abbythornton
Explorer

Re: I'm abroad in the eu I can receive calls but I can't make calls please help

It says calls are barred

Thank you

Get Outlook for Android
by
EE Employee

Re: I'm abroad in the eu I can receive calls but I can't make calls please help

Hi @Abbythornton

 

Our customer services team will be able to help with this one.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

 

Enjoy the rest of your trip Smiley Happy

 

Many thanks,

 

Lee

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