by JennyM6 Investigator
Investigator

I lost my phone and need my IMEI and serial no. Where else can I find it

I am in Cambodia and lost my phone but to make a claim with my bank insurance I need the IMEI and serial number. I thought it was on my EE account but can’t find it. Does anyone know if they have the details registered or where else I can get it from being so far from the UK?

10 REPLIES 10
by Grand Master
Grand Master

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

@JennyM6  You’ll find this information on the box the device was was in when you got it.  

by
EE Community Support Team

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Hi there @JennyM6

 

Thanks for coming here 🙂

 

If you call us from Cambodia on +44 (0) 7953 966 250, we will be able to get the SIM blocked and get you the IMEI number that you need.

 

Our Mobile Care team can also send you a replacement SIM to your registered home address ready for when you return.

 

Thanks.

 

Leanne.

by JennyM6 Investigator
Investigator

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Hi Leanne,

Thanks for replying. I’ve been trying to report it since I lost the phone day before yesterday but can’t ring from the phone I have so I’m panicking.

It’s an iphone so I’ve set it as a lost phone from my iPad so at least if someone does get into it I can track it and they’ll get a message.

Is there not an online chat I can access from my iPad on the EE site? I need to report it to my insurance ASAP but again can’t ring and I’m worried time is getting on.

Can you suggest anything?

Jenny Myin
by JennyM6 Investigator
Investigator

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Thanks Mark, however, I just started a 5 week holiday in Cambodia so can’t get to the box and I only have an iPad so can’t make calls.

Bit stuck really

xxxxx xxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

by
EE Community Support Team

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Hi there @JennyM6

 

We do have an online chat service which is available for pay monthly customers, to access this you will need to log in to your My EE account and await the 'Let's chat' invite. 

 

The team won't be able to pass you to insurance but will be able to help with account based queries. 

 

I hope this helps and you have an amazing time in Cambodia, 

 

Katie 🙂

by JennyM6 Investigator
Investigator

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Thank you Katie,

 

i used to to have a contract but recently changed to sim only which explains why the chat doesn’t come up. I’m a bit stuck then I guess?

by
EE Community Support Team

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Hi @JennyM6

 

Did you move to a sim only contract or pay as you go?

 

Speak soon, 

 

Katie 🙂

by JennyM6 Investigator
Investigator

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Sim only

JennyM6
by
EE Community Support Team

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Hi there @JennyM6

 

Thanks for confirming this.

 

This is still a pay monthly account and you can access live chat. 

 

The chat invite will only appear when an agent is available. 

 

Katie 🙂

by JennyM6 Investigator
Investigator

Re: I lost my phone and need my IMEI and serial no. Where else can I find it

Ok, maybe it’s the time difference then

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