a week ago
Hi guys I had to uninstall and re install the my EE app now when I log in and add my device it says the SIM is already active
Good Afternoon @ArronG.
Welcome to the community.
Does your number show in your My EE when you select manage device?
Have you recently upgraded?
I would recommend contacting our mobile care team who can look to refresh your account.
One of these options may help you find the answers you need.
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