I have preordered the galaxy note 9

[Loopylou13]

I pre-ordered the galaxy note 9 last week and when I received my txt to check through a link to confirm this it first said order confirmed, when I went on there again this information wasn’t there!? Could someone tell me why this has happened please. 

[Christopher_G]

Thanks for pre-ordering the Samsung Galaxy Note9 with EE, @Loopylou13. 🙂

Which order number are you using? Does it begin with XKN or 000?

Are you using the online order tracker?

Chris

[Loopylou13]

Hi Chris, 

     I’m using the 000 one as that’s what was given to me from the link on text. Linda 

[Christopher_G]

Thanks for confirming, @Loopylou13.

That's the correct one to use. It's unusual that the order isn't showing on the tracker anymore.

Our customer service team have access to your account and will be able to check the order for you.

Please let us know what happens.

Chris

[Loopylou13]

I rang EE and everything is ok with my order I should be receiving it on the 24th of August without fail. 😊

[Leanne_T · Accepted solution]

Thanks for coming back @Loopylou13

Have a great weekend 🙂

[Loopylou13]

Just a quick question had an update for the galaxy note 9 saying will be delivered in 24hrs is this still the case? 

[Leanne_T]

Hi @Loopylou13

Thanks for coming back to us.

If you give us a call on 150, the team will be able to check your order and give you an update 🙂

Let us know how you get on 🙂

Leanne.