by Newbury7 Investigator
Investigator

I have no Wi-Fi calling. Please help?

Hello. I have a samsung s7 edge but there is no Wi-Fi calling option. I checked the software and it shows 7.0. And this is the latest update I can get as I click on latest update and it says this is the latest.

 

My understanding is there is a 7.0.1. How do I get this so I can have Wi-Fi calling?

 

Please can someone advise?

7 REPLIES 7
by Grand Master
Grand Master

Re: I have no Wi-Fi calling. Please help?

Hi, 

 

@Newbury7

 

Where did you get the phone as WiFi calling is only available to phones running BTU firmware or EE android firmware. 

 

If you don't have the option you don't have this firmware. Enter *#1234# and post the three sets of code. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Newbury7 Investigator
Investigator

Re: I have no Wi-Fi calling. Please help?

Thanks for your reply. I got this phone through mobilephonesdirect and this is on EE. I was told that I will be able to get Wi-Fi calling. I even called up EE and they confirmed this.

 

I have entered #1234# and this says invalid code.

 

I went to the update screen and these 3 codes come up-

 

G935FXXS1DQG9

G935FAT01DQE1

G935FXXU1DQD7

by Grand Master
Grand Master

Re: I have no Wi-Fi calling. Please help?

@Newbury7

 

mobilephonesdirect source their handsets from the EU so they were incorrect in telling you that this service would be available to you with this handset firmware. If you are a pay monthly customer then you can receive the service but as mentioned it is firmware specific. 

 

The codes you enter indicate an EU handset.

 

All is not lost, you can install BTU firmware via odin from sams mobile. If you follow the instructions on sams mobile then you should be ok.

 

Thanks,

 

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Newbury7 Investigator
Investigator

Re: I have no Wi-Fi calling. Please help?

I called EE on 150 and they said that even though I got the phone with mobilephonesdirect it can still be used for Wi-Fi calling.

 

Please can you explain how I can get this with sams mobile you mention?

by
EE Community Support Team

Re: I have no Wi-Fi calling. Please help?

Hi @Newbury7

 

Thanks for posting here 🙂

 

Can you confirm you have 100% followed the set-up process as outlined in our Setting up WiFi Calling on the Samsung Galaxy S7 Edge help and support pages?

 

 

This article explains how to set up WiFi Calling on the Samsung Galaxy S7 edge.

 

Just follow the three simple steps below to get started.

 

1. Connect your phone to WiFi

2. Switch WiFi Calling on

  • From the home screen, tap Phone.
  • Tap the Menu icon. (3 dots)
  • Tap Settings.
  • Scroll down to and tap Wi-Fi calling switch to On.

3. Wait for your confirmation message

 

WiFi calling can take up to 24 hours to activate.

 

Once you receive your confirmation text message the service will be available for you to use.

 

Cheers

 

Richard

 

🙂

by Newbury7 Investigator
Investigator

Re: I have no Wi-Fi calling. Please help?

Hello.

 

I have gone to Wi-Fi set up but there is no option for Wi-Fi calling so I do not know why it how to have this solved

by
EE Community Support Team

Re: I have no Wi-Fi calling. Please help?

Hi @Newbury

 

Please try the following.

 

Turn WiFi calling off >>> reboot the handset >>> then turn back on.

 

Let me know if this helps, if not you will need to please flag this with our technical support team

 

Thank you

 

Richard

 

🙂

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