by Harr20
New Member

I have just gone on sim only plan and my data is not showing the correct amount

I have just gone on to a sim only plan and I am supposed to get 100gb for £27 and when I log into my ee account it is only showing 55gb. Not sure why this is 

2 REPLIES 2
by Grand Master
Grand Master

Re: I have just gone on sim only plan and my data is not showing the correct amo

Hi @Harr20 

 

The system probably hasn't updated. Give it 48 hours.

 

If it's over that now then call CS on 150 tomorrow and ask them to look at your account.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I have just gone on sim only plan and my data is not showing the correct amo

Hi @Harr20,

 

Welcome to the EE Community. 🙂

 

That's great advice from @Northerner. Please let us know how you get on after speaking to Customer Care.

 

Thanks

 

James

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