by DeborahW Investigator
Investigator

I have had my new phone and plan for 12 months and want to lower my monthly bill

Rubbish phone and high cost plan. Is there anything I can do to reduce my tarrif at least  

6 REPLIES 6
by Profile closed
Not applicable

Re: I have had my new phone and plan for 12 months and want to lower my monthly

If you are on a 24 month plan, then no sorry, as you can't lower the cost of your price plan until your final month of your 24 month contract.

by
EE Community Support Team

Re: I have had my new phone and plan for 12 months and want to lower my monthly

Hi there @DeborahW

 

Thanks for posting on the community.

 

Is your phone not working as it should?

 

What phone are you using? 

 

Thanks, Leanne 🙂

 

by DeborahW Investigator
Investigator

Re: I have had my new phone and plan for 12 months and want to lower my monthly

Sony zx and it is constantly freezing. I am also a student and believe I can get student discount on my monthly tarrif but dont know how to get it added  

by Brilliant Contributor
Brilliant Contributor

Re: I have had my new phone and plan for 12 months and want to lower my monthly


@DeborahW wrote:

Sony zx and it is constantly freezing. I am also a student and believe I can get student discount on my monthly tarrif but dont know how to get it added  


The discount can only be added at the begining of the contract or when you upgrade. It can't be added half way through a contract.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: I have had my new phone and plan for 12 months and want to lower my monthly

Hi @DeborahW

Backup your phone to google drive and then repair your phone software via Sony Xperia Companion,

You can download on Mac or PC.

https://support.sonymobile.com/za/xperia-companion/#gref

I hope that can resolve your issue.

Thanks,

 

 

by
EE Community Support Team

Re: I have had my new phone and plan for 12 months and want to lower my monthly

Hi @DeborahW

 

Thanks for coming back to us.

 

@BrendonH is correct this can only be added when you upgrade or take a new contract.

 

You can still get a 500MB data safety net, every month, to add this text STUDENT to 150 and follow the instructions.

 

If you can try @tahirmian advice for your phone and see if this helps 🙂

 

Leanne.

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