by Emmat1
Explorer

I have been trying to report my phone as stolen since 6.30 this morning help

I have been trying to report my phone since 6.30am as stolen but was cut off after 2 hours and now can't get through. I thought it was 24 hrs 7 days a week cover

4 REPLIES 4
by Grand Master
Grand Master

Re: I have been trying to report my phone as stolen since 6.30 this morning help

Hi,

 

It seems there maybe some issue with EE systems from the number of posts. I'm sure EE are working to fix the issue. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: I have been trying to report my phone as stolen since 6.30 this morning help

Hi @Emmat1 and welcome to the community.

 

We're currently only able to take a limited number calls due to an internal error. 

 

Our teams are currently working on restoring this to full service.

 

Sorry for any inconvenience caused, and please try again later.

 

Many thanks,

 

Lee

by Emmat1
Explorer

Re: I have been trying to report my phone as stolen since 6.30 this morning help

Will I be charged for any calls given that I have been trying and there should be records of this.

by
EE Employee

Re: I have been trying to report my phone as stolen since 6.30 this morning help

Hi @Emmat1

 

Please do try and contact customer services now as they should be able to take calls.

 

Many thanks,

 

Lee

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