by eccentricemo Investigator
Investigator

I have been charged for itunes before free trial ends

I opted for the 6 month free trial with apple, however this ia due to end on the 23rd and i have been charged for it in this bill, the last text i received from from EE telling me they will inform me when its due to end so i can cancel but i didnt receive this. 

 

Why have i been charged i want this refunding as my billing cycle is before it ends.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I have been charged for itunes before free trial ends

@eccentricemo  The 6 month offer is with EE not Apple and has nothing todo with Apple. 

 

And you’ll need to call customer services to see why you’ve been charged.  

7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: I have been charged for itunes before free trial ends

@eccentricemo  The 6 month offer is with EE not Apple and has nothing todo with Apple. 

 

And you’ll need to call customer services to see why you’ve been charged.  

by
EE Community Support Team

Re: I have been charged for itunes before free trial ends

Hi @eccentricemo,

 

Welcome back to the community.

 

That's great advice from @Chris_B.

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by VickiB22 Investigator
Investigator

Re: I have been charged for itunes before free trial ends

Thanks for letting me know
Don’t suppose you can share who and how you got in touch with EE? It’s not that easy from the app or their website



Sent from my iPhone
by VickiB22 Investigator
Investigator

Re: I have been charged for itunes before free trial ends

This has happened to me also. I contacted EE customer service and got told this would be refunded back to me. Still waiting for the refund over a month later. How do I resolve? Screen grabbed customer services convo and will happily share if it gets me anywhere

by TwoWheelSue Investigator
Investigator

Re: I have been charged for itunes before free trial ends

This happened to me. It’s because you get charged in advance. I contacted them saying I hadn’t received a text informing me and I wanted a refund. It was refund on my next bill

by TwoWheelSue Investigator
Investigator

Re: I have been charged for itunes before free trial ends

I logged onto myEE online, contact us page and the clicked on chat.

Me: I am just wondering if I will be refunded the part charge for Apple Music on my last bill

Nitesh: I can see you have been charged for 26/05/17 to 8/06/17 for apple music membership for £4.51
Me:Yes that's right
Nitesh: Currently it won't be possible to refund partial amount because at the end of subscription we send a text to our customers.
Me: I never received a text that the free 6 months was going to end, only realised I had been charged when I saw my last bill.
Nitesh: I am sorry.
Nitesh: let me ask my manager regarding the refund. Meanwhile, stay connected.
Me: Ok
Nitesh: I'll be right with you.
Nitesh: Thanks for waiting.
Nitesh: I checked with my manager and it will refunded in your June month bill.
Me: Great, thanks
Nitesh: You're most welcome.
Nitesh: 🙂
Nitesh: Is there anything else I may assist you with today?
Me: No, that was it

 

then I had to chase it up

 

Me: Hi, Can you check the notes on my account because I should of received a refund for being charged for apple music however this hasn't been applied to my bill
Sonia: I am sorry for the inconvenience faced, let me try and get this sorted for you going forward!
Sonia: Please stay connected whilst I check this for you.
Sonia: as per the notes, it said that for the Apple music, you would be automatically refunded in this month's bill.
Me: I have received a bill since the last chat I had and nothing is showing
Sonia: Please be rest assured, if it has been promised, we will get it applied for you,
Sonia: I have taken a special permission for you:)
Me: So the credit will be applied on the next bill?
Sonia: I would get it adjusted in the current bill itself:)
Me: ok, thanks
Sonia: Now your outstanding bill is of £18.49:)
Sonia: I have adjusted £4.51 for the Apple music charge.
Me: Thank you

by VickiB22 Investigator
Investigator

Re: I have been charged for itunes before free trial ends

Thanks will try that 

 

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