by RoseLP
Explorer

I have a new mobile and can no longer access Virgin WiFi on the tube

I have a new mobile and can no longer access Virgin WiFi on the tube even if I put in the number and password for my EE account. How can I fix this?

3 REPLIES 3
by
EE Community Support Team

Re: I have a new mobile and can no longer access Virgin WiFi on the tube

Hi there @RoseLP

 

Welcome to the community.

 

What phone are you using?

 

Are you asked to log in when you try and access the WiFi?

 

Leanne.

by RoseLP
Explorer

Re: I have a new mobile and can no longer access Virgin WiFi on the tube

Hi Leanne. It's a Samsung (A5 I think) and yes, it asks me to sign in but when I did, using my EE password, it doesn't work. 


Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: I have a new mobile and can no longer access Virgin WiFi on the tube

Hi there @RoseLP

 

This would be a different password to your My EE.

 

Can you try and connect as below;

 

Once underground, just turn on your WiFi and select EE WiFi-Auto from the list of networks.

 

Then select the ‘access method’ as EAP, and ‘EAP method’ as SIM.

 

If not, can you text EEWiFi to 9527 and this will give you a username and password.

 

Let me know how you get on 🙂

 

Leanne.

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