by Debk1
Visitor

I can't use the net on my phone if I'm not connected to wifi

I can't use the net on my phone if I'm not connected to wifi please help 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I can't use the net on my phone if I'm not connected to wifi

Hi @Debk1,

 

Welcome to the EE Community.

 

Please let us know if @Northerner's great tips don't solve the issue for you.

 

Thanks

 

James

2 REPLIES 2
by Grand Master
Grand Master

Re: I can't use the net on my phone if I'm not connected to wifi

Hi,

 

Try:

  • Ensure data is active on your phone;
  • You are in credit if on PAYG;
  • You have some data to use;
  • Downloading your Internet APN settings (to ensure they are correct) from this site.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team
Solution

Re: I can't use the net on my phone if I'm not connected to wifi

Hi @Debk1,

 

Welcome to the EE Community.

 

Please let us know if @Northerner's great tips don't solve the issue for you.

 

Thanks

 

James

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