by alison3113 Investigator
Investigator

I can't turn on Wi-Fi calling

Trying to turn on Wi-Fi calling on galaxy s6, follwing all the instructions, but the option is not in my settings. Please help, driving me mad as can' get a signal in my house!

7 REPLIES 7
by alison3113 Investigator
Investigator

Re: I can't turn on Wi-Fi calling

Yes all software is up to date. Its an handset i used previously from an ee
store which I'm back using again.
by Star Contributor
Star Contributor

Re: I can't turn on Wi-Fi calling

Hello and welcome to the EE community.

 

Was your S6 purchased from EE through their website, telesales or other direct channel? Devices purchased through other channels largely cannot access WiFI calling.

by Grand Master
Grand Master

Re: I can't turn on Wi-Fi calling

@alison3113  Is your device software up to date ?   Where did you get this device from ?  

by alison3113 Investigator
Investigator

Re: I can't turn on Wi-Fi calling

It was purchased from an ee store

by Star Contributor
Star Contributor

Re: I can't turn on Wi-Fi calling

is your SIM Pay as You Go or a SIM Only plan?

Highlighted
by alison3113 Investigator
Investigator

Re: I can't turn on Wi-Fi calling

It is pay monthly

by
EE Employee

Re: I can't turn on Wi-Fi calling

Hi @alison3113 and welcome to the community.

 

I will certainly try to help as this is very unusual that this is not working, have you spoken to customer services to see if this feature is activated on your account.

 

What is displayed when you dial Dial *#1234#

 

Many thanks,

 

Lee

 

 

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