by Carol2621
Explorer

I can't log on to the ee app on my new phone

I can not log into my ee app to check my bill. I have not been on for awhile. I have tried changing password as it does not recognise mine but the link comes a day later and does not work. I read days register if not used since Jan tried and get error . Says add phone number and says already registered 

5 REPLIES 5
by Grand Master
Grand Master

Re: I can't log on to the ee app on my new phone

Hi @Carol2621

 

Can you log in via the EE website? If not then call EE CS tomorrow and ask them to delete your online account, you should then be able to register again.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: I can't log on to the ee app on my new phone

Jan. strikes a chord. Are you with Orange by any chance?

 

If so, Orange online access was removed on 29th Dec. The only way to manage your Orange a/c now is by text or phone. Have a read of Orange Your Account closure - explained .

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by
EE Community Support Team

Re: I can't log on to the ee app on my new phone

Good Morning @Carol2621

 

Thanks for coming to the community.

 

Are you with us on EE/T-Mobile or Orange?

 

Also, are you pay as you go or pay monthly?

 

Speak soon, Leanne 🙂

by Carol2621
Explorer

Re: I can't log on to the ee app on my new phone

I am with ee

by
EE Community Support Team

Re: I can't log on to the ee app on my new phone

Thanks @Carol2621

 

Are you on pay as you go or pay monthly?

 

Thanks, Leanne.

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