by Kwest
Visitor

I can't get my free music can you help

Music 150 dose not wprk

2 REPLIES 2
by Grand Master
Grand Master

Re: I can't get my free music can you help

Hi,

 

Have you followed the instructions, as per EE Apple music help pages?

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I can't get my free music can you help

Good Morning @Kwest

 

Welcome to the community. 🙂

 

Did you get a chance to check out the page that @Northerner referred to?

 

I have a few questions regarding this:-

 

Have you ever taken advantage of an EE Apple Music offer before?

 

Do you currently have an Apple Music subscription with Apple directly?

 

What happened when you text MUSIC to 150?

 

Also, please check that the correct mobile number is showing on your phone: 

 

  • iPhone – Tap Settings >>> Phone >>> My Number
  • Android – Tap Settings >>> About Phone>>> My Phone Number

 

Look forward to hearing from you. 🙂

 

Chris 

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