by Mandy473 Investigator
Investigator

I can not log into apple music wrong number on samsung

I can not log into apple music as the wrong number is associated with my account.  The temp no is showing on my sim card. Very frustrating and have phoned the helpline 3 times now.  Please help.

4 REPLIES 4
by Profile closed
Not applicable

Re: I can not log into apple music wrong number on samsung

Asking for an account refresh & waiting 24hrs works sometimes. Last time that didn't work for me though & they sent me a new SIM in the end.

 

 

by
EE Employee

Re: I can not log into apple music wrong number on samsung

Hi and welcome to the Community @Mandy473

 

So I can try and get your issue resolved, please do follow @Profile closed 's advice and request an account refresh.

 

If this does not work, do let me know.

 

Many thanks,

 

Lee

by Mandy473 Investigator
Investigator

Re: I can not log into apple music wrong number on samsung

Many thanks,

I now have the correct number on my phone but it is still saying I do not have an EE account with that number?  Will request a refresh. and let you know.

 

regards mandy

by Mandy473 Investigator
Investigator

Re: I can not log into apple music wrong number on samsung

Thanks southerner will try that.  The correct number is now on my phone!

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