by grahamb1
New Member

I broke my phone. I did not have EE insurance plan

i got the s7 in september and just broke it will it still be under warrenty ive lost my paperwork for it and cant remember if its under warrenty

2 REPLIES 2
by Grand Master
Grand Master

Re: I broke my phone. I did not have EE insurance plan

Hi, 

 

What have you done to it as unless its a manufacturing defect its unlikely to be covered under warranty especially if you broke it. 

 

Have you also checked your home content insurers for possible insurance cover? 

 

Thanks, 




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by
EE Community Support Team

Re: I broke my phone. I did not have EE insurance plan

Hi @grahamb1

 

Thanks for coming to see us in community 🙂

 

I know @Northerner has covered everything, but just to add a little more information to help.

 

Have you called customer services at all about this?

 

Also it may be worth locating your local Samsung Support Centre and taking the phone in there.

 

Thanks

 

Richard

 

🙂

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