22-12-2017 11:36 PM
My old samsung s5 neo was stolen and i rang up and got it black listed, and the person is still logging into my stuff and using the wifi on the phone even though it got black listed? The person on the phone from ee who black listed it didnt ask for the serial or imei, how long does it usually take for a phone to be black listed? And i got told they can not use the phone at all? Yet they are still using the wifi?
22-12-2017 11:45 PM
Black-listing is only operative over the mobile networks. When used over WiFi it just becomes a "dumb" non-mobile device.
22-12-2017 11:53 PM
Well, they lied!
23-12-2017 08:57 AM
You need to use Android Device Manager or Find My Phone, to lock and erase the handset.
If you hadn't set up an Google or Samsung account on your phone then you'll have to log into your social media, messaging etc accounts on something else and change your password and remove access from the S5.
When you get a new phone don't forget to add a PIN number or password, so that this can't happen again.
23-12-2017 12:31 PM