by Stallan Investigator
Investigator

I am unable to make phone calls or texts. I am in France.

I have been using my phone without any problems for the last few weeks - but yesterday I got the "emergency calls only" sign on my phone and cannot use it for calls or texts.  I am unable to call EE to discuss this and there appears to be no email service.

 

I have tried to manually connect to another network, but cannot.  Can anyone help?

7 REPLIES 7
by
EE Community Support Team

Re: I am unable to make phone calls or texts. I am in France.

Hi @Stallan

 

Welcome to the community. Hope you're having a brilliant time in France so far. 🙂


Could you please check to make sure roaming and calling abroad are still activated in your My EE account?

 

Chris

by Stallan Investigator
Investigator

Re: I am unable to make phone calls or texts. I am in France.

Hi Chris and thanks for your response.  I have checked and the roaming box is ticked - I take it that was what you meant.  Where can I go from here? 

Steev

by
EE Community Support Team

Re: I am unable to make phone calls or texts. I am in France.

Yeah, that's what I meant, @Stallan.

 

What kind of phone do you have?

 

Chris

by Stallan Investigator
Investigator

Re: I am unable to make phone calls or texts. I am in France.

Hi - it's a Samsung Galaxy A6

Steev

 

by
EE Community Support Team

Re: I am unable to make phone calls or texts. I am in France.

Could you try turning 4G off and restarting your phone please, @Stallan?

 

Tap Settings > Mobile Networks > Network Mode > Choose an option that doesn't have LTE or 4G.

 

Thanks


Chris

by Stallan Investigator
Investigator

Re: I am unable to make phone calls or texts. I am in France.

Hi Chris ... rebooting in other words.  Now why didn't I think of that!   It seems to have done the trick I am connected to Orange France.  Good enough for me.

Thanks for all your help!

 

Steev

by
EE Community Support Team

Re: I am unable to make phone calls or texts. I am in France.

Hi there @Stallan

 

Great news 🙂

 

Sometimes it's the simple tricks that work.

 

Hope you have an amazing time in France!

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